From The Brown Family (2, 3 and 4 legged members):
Today we brought the staff doughnuts from a local bakery (Rambachs) in Plattsburgh, NY. They are called Yum-Yums, after you taste them, you will figure out how they came up with the name. They represent a small token of our appreciation and are given in honor of Moe. We have lived near Plattsburgh for 13 years and until recently was unaware of the existence of Peak Vet Referral Center, which I think was a good thing. We had 4 dogs: Bailey (Border Collie), Sadie (Black Lab), Moe (Golden) and Teddy (Golden). Over the past four weeks all of our dogs except for Teddy have made a visit to the facility.
We have interacted with the following groups/departments: Receptionist, Client Services, Radiology, Surgery, Nursing, Oncology and Ophthalmology. Just like every client that walks through your doors, we love our pets as you see they are not simply dogs, they are our dogs, our family and an important part of what make us The Browns.
Bailey’s visit was the most straight forward for us, as it was primarily a follow-up from the care given by our local Vet. Sadie-was a bit more complicated, as she is now our Tripawd and is doing well. Moe-Most likely had Hemangiosarcoma, that was just very recently displaying symptoms and we had to make a very difficult decision that all pet owners must eventually make.
Without exception, at every turn, every Colleague from every department treated our dogs and us with the utmost respect and display of professionalism. We asked many questions in-person and over the phone to help us make the best decisions. Not only did individuals take the time to talk with us, sometimes just to sit with us as we waited for more information or waited for the surgery to be completed. At no time did we ever feel hurried or rushed. Even at our worst of times, it appeared that everyone knew what was going on with us and realized how difficult of a time we were having once the final decision was made. The support and sympathy displayed to us was readily visible.
A quick story about Moe: Our eldest son, Matthew brought home a dozen Krispy Kremes . He had one that evening, and placed the box on the island in the kitchen. The next morning, that box which was now empty was at the top of the stairs next to Moe who was licking the box, happy as a clam.
We know Moe will be looking down on each of you hoping that crumbs are dropped on the floor, or grab one when you are not looking. Our only request is to make sure that Kurt has at least one and that he takes one home to his wife.
Many thanks for all that you do each and every day and have done for our family.